Professional development for safeguarding client relationships.
Professional development for safeguarding client relationships.
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Will your clients remain happy being your clients?
Individuals who gain the loyalty of others utilize particular skills. These skills are often the difference between growing a business vs. losing clients to competitors.
Is your organization focused on acquiring clients? What is being done to retain the clients you already have?
If an individual is skilled at retaining clients, they're likely able to acquire clients (whether by referral, networking, or cold calling). However, rainmakers are not always good with client retention.
Retaining clients is far better than having to replace clients.
KBF
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